A missed billion-dollar opportunity.
69% of shopping carts vanish into the digital void, while valuable customers slip away. Why? E-commerce companies pour vast sums into acquiring new customers but often overlook retaining existing ones – losing billions in potential revenue. Customers want more than just transactions; they crave connection.
Every abandoned cart, every missed repeat purchase is lost profit.
The key to higher revenue is right in your customers' pockets – messenger apps like WhatsApp.
Loyal customers are just a chat away.
Crispeak helps online shops understand their customers better and create personalized, interactive shopping experiences through messenger channels like WhatsApp.
Our online platform analyzes buyer behavior, enabling shops to send proactive, personalized messages that boost customer loyalty, conversion rates, and revenue.
Personalized product recommendations
Connect customers with products that truly match their preferences – for a shopping experience that excites.
Predictive offers and campaigns
Surprising offers and discounts, exactly when the customer least expects them – more personal and relevant than ever.
Efficient broadcasting via WhatsApp
Enable fast, direct connections with large customer groups – right where attention is at its peak.
Targeted cross-selling experiences
Expand the cart with tailored recommendations that provide real value to the customer.
Smart customer segmentation
Create targeted communication through smart groupings and personalized content.
Dynamic real-time analytics and KPI tracking
Recognize customer needs in real-time and instantly adapt the shopping experience – for maximum impact.
Build connection, not distance – Crispeak brings you closer!
Revenue boost through targeted recommendations.
Imagine a sales expert who knows your customers and products, never sleeps, and seizes every opportunity to offer targeted recommendations, discounts, and useful tips – that’s Crispeak, your intelligent sales partner.
Lower costs, higher Customer Lifetime Value.
Reduce your marketing costs while increasing Customer Lifetime Value. With personalized, automated messages, you can maximize your budget and achieve better results.
Faster conversions, happier customers.
By reducing friction in the purchasing process, Crispeak helps your customers make faster, more confident decisions – boosting conversion rates.
Happier customers through true personalization.
Happy customers are loyal customers. Crispeak delivers a personalized, relevant approach for an exceptional shopping experience that boosts customer satisfaction and drives revenue.
Anticipate customer needs before they arise.
Crispeak helps you identify trends and customer needs in real time. Stay one step ahead of the competition by knowing what your customers want before they even know it themselves.
Transparent KPI Tracking &
Analytics
With Crispeak, see in real–time how your messages and campaigns perform – from open rates to conversions. Track the impact on your revenue and optimize strategically for maximum success.
Who we are.
Crispeak – We create loyal customers in e–commerce.
At Crispeak, we believe digital commerce can be more than just transactions. Our vision is a world where every online shop not only sells but builds genuine relationships – turning buyers into loyal customers. Instead of impersonal mass marketing, we create true, tailored interactions through channels like WhatsApp – right where life happens.
From Balgach to Vienna, our technology helps businesses truly understand their customers, turning every touchpoint into an experience that delights and builds trust. Together, we're shaping the future of commerce – and giving every shop a unique identity.
Nikola Prvujkic
CEO, Board Member and Co–Founder, Balgach
Benedikt Baratsits–Gruber
Board Member and Co–Founder, Wien
Fabian Rudolf B.Sc.
CTO, Board Member and Co–Founder, Balgach
Darko Petrovic
Board Member and
Co–Founder, Wien
Co–Founder, Wien
Mag. Robert Willem Diem
Project Management
MMag. Patrick Siebert
Digital and Innovation
Nermin Memcic B.Sc.
Business Development
Our Roadmap
Q4 2024
Kick-off and Development Start:
The Crispeak team comes together to develop a solution that revolutionizes how e-commerce businesses approach customer communication and sales.
Q2 2025
Final Touches and Product Launch Preparation:
To ensure the launch of an outstanding product, we dedicate nearly an entire quarter to thorough testing.
Q3 2025
Go-to-Market:
We're set to launch the future of customer communication in e-commerce in Q3 2025. Let’s get ready to rumble!
2026 onwards
Shaking Up the Market:
We're here to make waves. DACH region – get ready!
Crispeak AG – We enable customer loyalty in e–commerce.
Legal
Contact
Crispeak AG (i.G.)
Hauptstrasse 29
9436 Balgach SG
Switzerland
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